For good practice, as well as satisfying Australian Mediation & Dispute Resolution Accreditation Standards (AMDRAS) and the (Cwlth) Family law (Family Dispute Resolution Practitioners) Regulations 2025 (FDRP Regulations), ADRA has adopted the dispute resolution policy and procedures which may be read and accessed at the following links.

[ADRA Complaint Handling Policy]
https://adra.net.au/wp-content/uploads/2025/08/ADRA-Complaint-Handling-Policy.pdf

[ADRA Complaint Handling Procedures]
https://adra.net.au/wp-content/uploads/2025/08/ADRA-Complaint-Handling-Procedures.pdf

A member of the public who has participated in a mediation, conciliation, divorce coaching or other dispute resolution procedure conducted by an ADRA Member, may lodge a complaint by completing the required form below. Before doing so, it is desirable, but not essential, that you should first seek a response from the ADRA Member to the substance of your complaint.

In addition, for Family Dispute Resolution, ADRA is an Approved Complaints Body, approved by the Commonwealth Attorney-General’s Department. ADRA can receive complaints against ADRA Members who have nominated ADRA to be their Complaints Body but not otherwise.

If the practitioner has provided information that indicates your complaint can be made with us, please complete the form located here.

If you are unsure if ADRA is an FDR practitioner’s nominated complaint body, please contact the FDR Accreditation Unit at the Commonwealth Attorney-General’s Department by email to: [email protected] or by phone on: 1800 025 255 and further guidance can be provided.

To make a complaint after taking the above steps, please complete the form located here.

In handling your complaint, ADRA will follow the procedures set out in the documents accessed above. ADRA will process your claim as expeditiously as possible but bearing in mind, this can take more than a month. The timing depends on the time taken to receive a response from the Member complained about and the fact that ADRA’s Governing Committee which will decide the matter, is composed of a group of volunteers who have other calls on their time.

So please be understanding and patient with us whilst we handle your complaint.